Finding Authorised Kerala Lottery Agents: How to Locate and Verify Sellers in Your District

With roughly 50,000 authorised lottery agents spread across Kerala's 14 districts, finding one near you is usually straightforward. The challenge is not finding an agent — it is making sure the one you buy from is legitimate. Here is how to locate, verify, and choose a trustworthy seller.

How to Find Agents Near You

Authorised lottery agents are present in virtually every town, market area, and commercial centre in Kerala. Here are the most reliable ways to find one:

• Look for the license display: Authorised agents are required to prominently display their license certificate or card at their selling point. Walk through any commercial area and you will spot them — often at roadside kiosks, small shops, or dedicated lottery stalls.
• Ask at the District Lottery Office: Every district has a lottery office that maintains a directory of licensed agents. They can direct you to the nearest authorised seller.
• Call the helpline: The central lottery helpline at 0471-2305230 can provide agent information for any area.
• Check with local shops: Many general stores, stationery shops, and roadside vendors also hold lottery agent licenses. It is common for a shop to sell tickets alongside other goods.

How to Verify an Agent's License

Before purchasing from an agent you have not used before, a quick verification protects your money:

1. Ask to see the license: A legitimate agent will have no problem showing you their license. It should display their name, license number, and the issuing authority (Directorate of State Lotteries, Kerala).
2. Note the license number: The format follows a specific convention — it includes the district code and a sequential number.
3. Call the District Lottery Office: Quote the license number to verify it is active and belongs to the person selling you the ticket.
4. Check for the official seal: Licensed premises may also display the Kerala State Lottery department seal or logo.

District Lottery Office Directory

Each of Kerala's 14 districts has a District Lottery Office that handles agent licensing, prize claims, and consumer complaints. These offices are your go-to resource for any lottery-related query:

For specific addresses and phone numbers, contact the central helpline or visit the official Kerala State Lottery website.

What Authorised Agents Are Required to Do

Understanding an agent's obligations helps you spot who is legitimate and who is not:

• Display license: Must be visible at the point of sale at all times.
• Sell at official price: ₹40 for weekly, ₹200-500 for bumper. No premium, no discount.
• Provide receipt: For ticket purchases, especially bulk purchases.
• Accept returns: Unsold tickets must be returned to the department. Agents cannot sell expired draw tickets.
• Pay small prizes: Agents can and should pay prizes up to ₹5,000 immediately upon verification.

An agent who refuses any of the above is either unlicensed or violating their terms. You should report them.

Reporting Unauthorised Sellers

If you encounter someone selling lottery tickets without a license, or selling at non-official prices:

1. Note their location, description, and the prices they quoted.
2. Report to the nearest District Lottery Office.
3. You can also call the central helpline at 0471-2305230.
4. For online fraud, file a complaint at cybercrime.gov.in.

The department takes unauthorised selling seriously — it undermines the integrity of the state lottery system and puts consumers at risk. For more on protecting yourself, see our guides on identifying genuine tickets and avoiding lottery scams.